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Remember! The technological break is between 11:45 pm and 0:30 am (and between 11:45 pm and 1:00 am on each first day of the month).
Purchase tickets is not possible.
PKP Intercity ensures highest standards of data security for customers of the e-IC system. Please read the announcement relaying important information on current threats in the cyberspace and tips on how to avoid them. You can read it
HERE
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Following the reports that millions of logins and passwords belonging to Polish citizens and websites were leaked online, please verify the security of your account and check whether there were any unauthorized attempts to log into your account, perform operations, changes or locks of your accounts.
Please also verify your account at bilet.intercity.pl. If you have any suspicions of any operations which you did not authorize, please change your password immediately - it is not recommended to use the option to remember login passwords in the browser for this purpose.
A data leak may be caused by stealer malware, which infects the computer to steal data saved in the browser, such as the login, password and login page. Therefore, we only recommend using a well-tested password manager available in the market. Regardless of the browser you choose, such an app is used to generate unique and strong passwords, and to store them securely against unauthorized access.
Please remember that stealers may be disseminated by mail (e.g., as an attachment to an email or a link to a website) or in programs, especially those from unauthorized sources (e.g., warez websites, torrents or even social media sites). This is why it is best to stay highly cautious when opening attachments received in emails or programs downloaded from unauthorized, suspicious sources.
Please remember to always have activated and updates antivirus, and make sure that you use the newest versions of your operational system and programs, including the web browser.
Another good practice is to use different passwords for different accounts to prevent a situation in which all of them are taken over if a password is stolen from one of them.
You can check if your data was leaked by cybercriminals at bezpiecznedane.gov.pl
The Controller of your personal data provided with reference to the voluntary registration in the e-IC Service or PKP Intercity app shall be 'PKP Intercity' S.A. with its registered office in Warsaw at Aleje Jerozolimskie 142A.
Should you have any questions regarding the processing of your personal data, please contact the data protection inspector appointed by the data administrator by calling +48 22 4742115, or by e-mail, at: iod@intercity.pl. Your personal data shall be processed in order to enable online sale of tickets, to provide continuous access to the history of the transactions you have completed, to conduct direct marketing campaigns related to our own products and services, and, following the receipt of additional consents, to: send commercial and marketing information to the specified e-mail address, and to perform profiling in order to precisely address a commercial offer tailored to the history of purchasing tickets (including but not limited to the used discounts, selected routes, hours and days of the week). Legal basis: Art. 6(1)(a)-(c) and (f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. Data processing period (with the exception of cases provided for in Chapter I par. 3(2) and (3) of the Online Ticket Sales Regulations): no time restrictions apply.
The personal data shall not be forwarded to any third parties; however, under the relevant laws, the Controller shall have the right to forward the data to the entities processing them upon the Controller's request, e.g. under the personal data processing agreements to IT services suppliers as well as under the relevant laws to the entities entitled to obtain such data, that is, for example: courts or enforcement authorities - solely when they submit a demand for the personal data and provide the legal basis for their demand. In case of international tickets, the ticket owner's name and surname may be forwarded to foreign railway service providers in countries along the route, in order to properly validate the ticket. Data such as first and last name and email address may be disclosed to the entity handling the transactions for the purpose of sending information about the payment order placed. In relation to the purchase of an Interrail Pass, PKP Intercity acts as a processor of personal data, of which Eurail B.V. is the Controller
The Customer shall have the right to request access to their personal data, as well as to amend and delete such data, restrict the scope to which they are processed, transfer such data or file an objection against them being processed as well as withdraw their consent for their processing with no impact on the legitimacy of the processing that was made under the consent prior to its withdrawal. Should the Customer conclude that the processing of their personal data by PKP Intercity violate the relevant laws, then they shall have the right to file a complaint with the supervisory authority that is competent for the controlling of data processing.
Persons who are not enjoying a full right to conclude legal transactions shall be required to obtain a prior consent of their parents or legal guardians.
Accounts for travel agencies
+48 22 322 22 22 Fees in accordance with the tariff of the mobile operator.